What is mediation?
Mediation is a confidential conversation between the parties involved, run by an independent, impartial mediator who does not act for either side. It's often the fastest, least disruptive way to resolve a dispute before it escalates into something formal.
How it's different from an investigation
An investigation establishes what happened. Mediation helps two or more people find a way forward. Which one fits depends on the situation, and we'll help you work out which applies.
Impartiality
Our mediators are genuinely independent and do not take a side. That's what makes the process credible for everyone involved.
Looking for a facilitated conversation instead?
If you want one of our ER specialists to run the conversation on your behalf as the employer, rather than as an independent third party, see Employment Relations & Employee Issues instead.